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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Charity Pomales-Rodriguez

Charity Pomales-Rodriguez

September 10, 2024

2  out of  5
rating by Charity Pomales-Rodriguez
"I was very disappointed with the fact that it has taken a 3 weeks to get my refund. State Farm chose not to cover both vehicle leaving me with no choice, but to look elsewhere for coverage. I canceled State Farm within 24 hours of activating an account with State Farm. I was told I would get my refund in 10 days and it’s been 3 weeks of back and forth conversations, but no refund. They have no problem taking my money out of my account yet it takes forever to refund my money."
We responded:
"Thank you for reaching out Charity. Our agency strives to provide remarkable service and treat all of our clients/friends like family in every contact. We attempted to call you today and left a voicemail. Please call us back at your convenience as we want to resolve your concern. Underwriting eligibility requirements and billing refunds are not completed at our local agency but we can assure you that our office processed your requests the day we received them and have and will do everything in our power to assist you now and in the future. We hope to talk soon. "
Profile photo of L.R. Wiggins

L.R. Wiggins

July 26, 2024

5  out of  5
rating by L.R. Wiggins
"Wanted to give the Matt Brandt State Farm Insurance Team 5 Stars helped me with multiple insurance needs and my agent Ashley was thorough and informative she made the process seamless. I recommend giving them a call or even stopping by. They are Great Nieghbors!!"
We responded:
"Wow thank you so much! We appreciate the opportunity to earn your business and for your recommendation. We’re glad to have you as a part of our agency family. "
Profile photo of Jacob M

Jacob M

July 18, 2024

5  out of  5
rating by Jacob M
"Honestly the best around. I have the cheapest insurance possible and besides that, every time I call, the employees truly go above and beyond to provide an exceptional customer service experience. Call them first."
We responded:
"Jacob, thank you very much for your 5 star review! Our team loves assisting with your insurance and financial services needs. Call us any time... we're always ready to help."
Profile photo of Jim Bailey

Jim Bailey

June 25, 2024

5  out of  5
rating by Jim Bailey
"Excellent personalized service. Office staff are friendly and helpful “Like a good neighbor”. Nice to have an agency that’s more than a voice on the phone or an email respondent. Looking forward to a long relationship 😎"
We responded:
"Welcome to our agency family, Jim! And thank you for giving us the opportunity to earn your business and for your kind review. We look forward to assisting you with your insurance and financial services needs for many years to come!"
Profile photo of Cynthia Goodman (Cindy)

Cynthia Goodman (Cindy)

June 18, 2024

5  out of  5
rating by Cynthia Goodman (Cindy)
"Always helpful and friendly, They treat you like family"
We responded:
"That's what it's all about Cindy... all of our friends/customers that we consider as and always strive to treat like family! Thank you very much for your 5 star review! And thank for your business and being part of our agency family :)."
Profile photo of Tarika Scott

Tarika Scott

June 12, 2024

5  out of  5
rating by Tarika Scott
"Katherine and Krystin are both amazing to work with. They are personable and very professional! They make every conversation enjoyable and ensure your satisfaction! Thanks to both for being awesome!!!!!"
We responded:
"Tarika, thank you so much! We really appreciate you being so kind to share your experience about our State Farm agency. And thank you for your business!"
Profile photo of Nicole Tate

Nicole Tate

June 12, 2024

5  out of  5
rating by Nicole Tate
"The experience i had with Ashley was fantastic. She's very informative and professional. Ashley answered all of questions and helped me make the right choice for me. She is a very kind and sweet person. I highly recommend for anyone who is looking to make a switch!"
We responded:
"It was our pleasure seeing you at the office today. Thank you for your review and recommendation. "
Profile photo of Wes Williams

Wes Williams

April 22, 2024

5  out of  5
rating by Wes Williams
"Just want to say thank you for saving me over $1,000 for 6 months also for being so friendly and polite and taking the time out working with me. Very happy customer, continue and keep up the hard work thanks once again Ashley. Everyone you actually talk to a human being!!! Thank God 😁 this office, this team is great!!!!"
We responded:
"Wow thank you very much Wes for sharing your experience with our State Farm Agency! We're glad we were able to save you so much. Please contact us any time... we are always happy to assist. "
Profile photo of Michael COACH TWITCH Smith

Michael COACH TWITCH Smith

March 6, 2024

5  out of  5
rating by Michael COACH TWITCH Smith
"I experienced a non fault total loss on 3/4/2024 and the lovely agents stepped in with advisement to get me going when the responsible party was delaying. I can say with the help of Matt Brandt’s team I am in a great spot and getting back to normalcy with a rental and a step closer to where i want to be. I am truly blessed and grateful for this office and a great group of people.. Thanks again and you have my business always"
We responded:
"Thank you Michael for sharing your experience about your auto insurance claim. We were sorry to hear of the accident but glad to be able to assist you through the claim process. Please contact us any time. We are always happy to help."
Profile photo of Brittany Johnson

Brittany Johnson

November 16, 2023

5  out of  5
rating by Brittany Johnson
"His team was very helpful and informative - Raven was a pleasure to work with. Matt followed up to ensure I didn’t have any additional questions as well."
We responded:
"Thank you very much Brittany. We appreciate the opportunity to assist with your insurance and financial services needs."
Profile photo of Michael Ange

Michael Ange

October 13, 2023

5  out of  5
rating by Michael Ange
"The team at Matt Brandt’s office are very helpful and informative. Traci really knows her stuff and pointed me in the direction to fully meet our insurance needs. I recommend then all the time."
We responded:
"Michael, that's very nice of you and thank you for your recommendation. We appreciate your business. Please contact us any time... we're always happy to assist with your insurance and financial services needs."
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Vaughn P

October 13, 2023

5  out of  5
rating by Vaughn P
"If nobody can get it done Krystin sure can, she is amazing and good at what she does always following up no pressure and if she's out of the office Traci steps in and if you didn't know any better you would think they were the same people Traci will help you even if you didn't ask I ain't Gonna leave Matt out he's an amazing guy he loves to follow up so if if anyone leaves a bad review on these guys you was definitely having a bad day. Awesome team you guys deserve 1.5 million stars 🌟 if was such a thing."
We responded:
"Thank you so much Dwayne (Vaughn) for sharing your experience and compliments of our team! It's part of our Agency Creed to provide 1st class remarkable service experiences in every interaction with our customers/friends. Thank you for being part of our agency family. "
Profile photo of Roger Boutchyard

Roger Boutchyard

October 4, 2023

5  out of  5
rating by Roger Boutchyard
"I’ve had State Farm insurance my entire life this office just makes everything easy they have your best interest in mind 24/7 can’t say enough good things about this. Thank you for everything."
We responded:
"Wow, thank you so much Roger! Your comments make our day! It's our pleasure to make insurance and financial services simple, fast, and convenient for everyone that contacts our State Farm Agency. "
Profile photo of William Roberts

William Roberts

September 22, 2023

5  out of  5
rating by William Roberts
"They did my roof, everybody told me it would take a year, insurance people just hassle you and avoid calls. I experienced none of that. Matt was quick, helpful, polite. I have a new roof, which my roofer said was the quickest and easiest one he has every done with insurance."
We responded:
"It was our pleasure to help William. We are grateful for awesome friends/clients like you and Janet and for trusting our State Farm Agency with your insurance and financial services for decades. "
Profile photo of Kirk Jewell

Kirk Jewell

September 22, 2023

5  out of  5
rating by Kirk Jewell
"I've been a customer for years now and their office has always provided me good service and rates on my home and my vehicles. They've always been very polite and courteous to deal with also."
We responded:
"We appreciate you being part of our agency family for many years Kirk. Please contact our State Farm agency any time... we're always happy to assist you."
Profile photo of Laketa Braxton

Laketa Braxton

September 21, 2023

5  out of  5
rating by Laketa Braxton
"I love the people at Matt Brandt State Farm . I have insurance with them for years and both of my sons are now insured with them. I feel like they go above and beyond each time I have to call them for anything. The transactions are always smooth , handled professionally , and they are very polite. It’s definitely appreciated."
We responded:
"Laketa, thank you so much for your business all these years and for taking the time to share your experience with our State Farm agency. It makes our day! "
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Trina Bushrod

September 19, 2023

5  out of  5
rating by Trina Bushrod
"The staff was very friendly and helpful. Explained everything to me where I could understand it before I signed any documents."
We responded:
"Thank you very much Trina. It's our pleasure to assist with auto, home, and life insurance. "
Profile photo of ThatOneCivilian

ThatOneCivilian

August 31, 2023

5  out of  5
rating by ThatOneCivilian
"Friendly guy, straightforward, one of my easier insurance companies."
We responded:
"Thank you for your review. "
Profile photo of Lynn Dees

Lynn Dees

July 25, 2023

5  out of  5
rating by Lynn Dees
"I moved from out of state and Kim took care of all my insurance needs in one phone call. Very friendly and knowledgeable. I would definitely recommend! Update- I’m purchasing a home and Kristyn has been so helpful! I so appreciate the support throughout this process! Highly recommend everyone from this team!"
We responded:
"Thank you Lynn! And welcome to Virginia and to our office... we're grateful to have you part of our agency family. "
Profile photo of Staff Tacketts Mill Vet

Staff Tacketts Mill Vet

July 21, 2023

5  out of  5
rating by Staff Tacketts Mill Vet
"I called Mr. Brandt's office when I wasn't able to get my own agent on the phone today. Raven was able to get an answer regarding a potential claim within minutes putting my mind at ease."
We responded:
"Thank you for your review. Glad we could assist."
Profile photo of James Tyson

James Tyson

July 7, 2023

5  out of  5
rating by James Tyson
"Kristyn, has helped me out several times over the phone. She is very polite and courteous. All my problems were taken care of."
We responded:
"That’s very nice of you James. Thank you!"
Profile photo of Steven Carter

Steven Carter

May 31, 2023

5  out of  5
rating by Steven Carter
"State Farm was able to get me much cheaper rates for home and auto insurance with great coverage. Raven was very helpful in getting my policies set up.👍 Matt even called today and left a message to thank me for insuring with State Farm."
We responded:
"Steven, welcome to our agency family! And thank you for giving our State Farm agency the opportunity to assist with your car and home insurance... we're glad we could save you money and personalize your coverage. "
Profile photo of Michelle Nelson

Michelle Nelson

May 26, 2023

5  out of  5
rating by Michelle Nelson
"Raven Rowley was very sweet and helpful. Very pleased with her and this office as a whole"
We responded:
"Michelle, that is very kind of you. And we agree.... Raven is awesome! It's our pleasure to assist. Please contact our State Farm agency any time!"
Profile photo of Old Texan

Old Texan

May 26, 2023

5  out of  5
rating by Old Texan
"I wanted to check on cost plus update our auto & home insurance policies with inflation going up. Called and spoke to Raven and she was a delight to talk with. She was friendly, professional, polite, strait forward to my questions and went through multiple options for me. I ended up with policies with more coverage, more features at about same cost. She took her job seriously and wanted my business."
We responded:
"Thank you BJ. We really appreciate your comments."
Profile photo of Alea Slayton

Alea Slayton

May 25, 2023

5  out of  5
rating by Alea Slayton
"My experience with insurance companies has usually been pretty straightforward and more of a means to an end, however with this office, I have always been treated more like a friend and everyone is so patient, understanding and oh so helpful! I 100% recommend this office for insurance if you are looking for a more friendly approach to insurance!"
We responded:
"Wow thank you so much Alea! We appreciate you trusting us to assist with your insurance and financial services needs and being part of our State Farm agency family!"