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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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nick edwards

September 29, 2026

5  out of  5
rating by nick edwards
"Matt was great took care all my needs was very satisfied"
We responded:
"Thanks for your feedback, Nick! We appreciate your trust in our agency for your insurance needs."
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donna miles

September 25, 2026

5  out of  5
rating by donna miles
"Terri, was outstanding. She told us all about the company. Very polite and courteous. We are now with State Farm."
We responded:
"Donna, thank you for sharing your experience. It’s great to hear that Traci provided you with such outstanding service. We’re thrilled to have you as a member of our agency family. Please contact us anytime. "
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Jamal Ahmed

September 10, 2026

5  out of  5
rating by Jamal Ahmed
"I’m truly grateful to Ashley for the kindness, care, and genuine passion she showed in helping my family. She went above and beyond to help me and my wife find the right coverage for our car and make sure our family was properly protected.

Ashley took the time to explain everything clearly, answer all of our questions, and make the entire process simple, comfortable, and stress-free. Her professionalism, caring attitude, and dedication truly stood out.

We sincerely appreciate Ashley and everything she did for us. She is truly wonderful and deserves the highest praise! She is trustworthy, kind, knowledgeable, and genuinely cares about her customers. I highly recommend her to anyone looking for exceptional service. ❤️"
We responded:
"Thank you so much for your heartfelt feedback, Jamal. It's wonderful to hear how Ashley's kindness, care, and dedication made a difference in finding the right coverage for your family. We are proud to have her on our team, and your recommendation means a lot to us. If you ever need assistance with your insurance needs, don't hesitate to reach out."
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sanjita basnet

September 9, 2026

5  out of  5
rating by sanjita basnet
"Ashley helped me with my auto and life insurance. She made it so simple and easy. She is awesome. 100% recommended."
We responded:
"Thank you for your recommendation, Sanjita! We're delighted to hear that Ashley made your experience with auto and life insurance so simple and easy. Our team is here to assist with any of your insurance needs, so feel free to reach out anytime."
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andy phillips

August 31, 2026

5  out of  5
rating by andy phillips
"Walked me through the confusing language of auto and home insurance. Explained everything and was half .yes Half! of my previous insurance company of 15 years. If you are shopping insurance call them. Ashley was exceptionally professional and friendly.."
We responded:
"Thank you so much for sharing your experience, Andy! We appreciate your business and glad we were able to save you so much money."
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Rickey Woodard

August 20, 2026

5  out of  5
rating by Rickey Woodard
"My experience with Ashley McArthur was awesome. She was able to help me with auto and life insurance. She was very knowledgeable about the information she provided. All agents should have the respect for others that show me. Thanks again and I will tell other about State Farm"
We responded:
"Thank you, Rickey, for sharing your experience. It's great to hear that we were able to assist you with both auto and life insurance. We appreciate your recommendation and look forward to helping you with any future insurance or financial services needs."
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Trinity Gilbert

August 14, 2026

5  out of  5
rating by Trinity Gilbert
"Ashley was absolutely great when I called for a quote ! The process was super simple and fast and she was super nice ! Would 100% recommend"
We responded:
"Thank you for your recommendation, Trinity! We're delighted to hear that Ashley made the quoting process simple and fast for you. Our team is always here to assist with your insurance needs, so feel free to reach out anytime."
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Wesley Williams

July 31, 2026

5  out of  5
rating by Wesley Williams
"They consistently demonstrate reliability and deliver results promptly."
We responded:
"Thank you very much Wesley! We appreciate your business. Please feel free to contact us any time."
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Michele Martin

July 7, 2026

5  out of  5
rating by Michele Martin
"I recently met with Matt at State Farm to review my homeowners and auto insurance policies, and I couldn’t be happier with the experience. Matt was friendly, professional, and very knowledgeable. He took the time to explain all of my current coverages, discussed additional options that may better protect me, and patiently answered every question I had. I never felt rushed or pressured. I truly appreciate the excellent customer service and would highly recommend Matt to anyone looking for an insurance agent"
We responded:
"Hi Michele—thank you so much for taking the time to share your experience! We’re thrilled to hear that we provided friendly, professional, and knowledgeable service while reviewing your homeowners and auto policies. It’s great to know you felt informed, supported, and never rushed or pressured throughout the process.

We truly appreciate your recommendation and the trust you’ve placed in us. If you ever have questions or need anything in the future, we’re always here to help."
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DeAngelo Lewis

July 2, 2026

5  out of  5
rating by DeAngelo Lewis
"I needed an auto policy and life insurance and Ashley did an AMAZING JOB helping me I’ll recommend State Farm and Ashley to everyone I know. Traci Spagnoli recently assisted me with adding a vehicle and insuring a driver and the process was so smooth the ladysmith branch is the best in Va!"
We responded:
"Awesome! Thank you for your review and giving us the opportunity to assist with your auto and life insurance DeAngelo. Reach out to our State Farm Agency any time... we're always here to help."
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Dian Hall

June 11, 2026

5  out of  5
rating by Dian Hall
"Very welcoming. Happy I whiched. Great job Allstate."
We responded:
"Thank you, Dian, for your feedback! We're glad you felt welcomed and had a positive experience. If you have any questions or need further assistance, feel free to reach out."
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Charmaine

May 20, 2026

5  out of  5
rating by Charmaine
"My experience with the company has been amazing from the start. It got better when we talked more about what I needed vs what I wanted. Im thankful for finding a business that actually cares."
We responded:
"That is very nice of you Charmaine. It's our pleasure to personalize your coverage, make sure you are aware of risks, and provide affordable solutions... all while treating you like family. Welcome to our agency and thank you for your business!"
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Angie McQuillia

May 4, 2026

5  out of  5
rating by Angie McQuillia
"Kristin was very patient and understanding with me and she was helpful and kind."
We responded:
"We’re so glad you shared your thoughtful and attentive service experience. Your satisfaction means a lot to us, and we’re always here to help with anything you need. Thank you for choosing Matt Brandt State Farm agency!"
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Aryanna Hopwood

April 23, 2026

5  out of  5
rating by Aryanna Hopwood
"Ashley was very accommodating and nice!!! This is my very first policy and she did everything to ensure I had the best of the best :))))"
We responded:
"Aryanna, thank you so much for your kind words and 5-star review! We’re thrilled to hear that you had a great experience with our agency. At Matt Brandt State Farm Agency, we’re dedicated to providing exceptional service and support to all our customers. If you ever need assistance or have any questions, please don’t hesitate to reach out. We truly appreciate your trust and look forward to serving you for many years to come!"
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Preston L

March 30, 2026

5  out of  5
rating by Preston L
"Absolutely fantastic, I was on the phone with Katherine and Tracy which both were very kind and helpful. They made it much smoother and were able to help me get a much better price than my previous insurance!!!"
We responded:
"Thank you for sharing your experience with our State Farm agency. We appreciate you and thank you for your business!"
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Kimberly Frano

March 13, 2026

5  out of  5
rating by Kimberly Frano
"Katherine was incredible, and helped us get auto insurance, she was very helpful and knowledgeable"
We responded:
"Thank you Kimberly. Your review makes our day! "
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Laurie Pitts

March 13, 2026

5  out of  5
rating by Laurie Pitts
"Excellent Customer Service- Customer Service Agent Katherine was very professional, friendly & accommodating with my auto insurance needs."
We responded:
"Laurie, thank you for your kind words about our State Farm agency. It's our please to assist with your insurance and financial services needs. "
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Robert Huntington

March 5, 2026

5  out of  5
rating by Robert Huntington
"Very polite and knowledgeable. Great prices, thanks Ashley u where amazing to work with Thanks so much."
We responded:
"Thank you Robert. It’s our pleasure to assist with your insurance and financial services needs. "
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Devon Labounty

February 24, 2026

5  out of  5
rating by Devon Labounty
"We called and Ashley took amazing care of my wife for a policy and by far the cheapest anywhere around and we have called a lot of places getting quote's but she locked us in with an amazing rate and very polite at the same time thanks again ashley"
We responded:
"Devon, we appreciate you sharing your experience. Our team is grateful to have you a part of our State Farm agency family. "
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Javon M

February 16, 2026

5  out of  5
rating by Javon M
"Ashely did an excellent job on covering information that I was clueless about everything was simple"
We responded:
"Javon, thank you for sharing your experience with our State Farm Agency. We appreciate your and are grateful for the opportunity to assist with your insurance and financial services needs. Give us a call any time."
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Pamela Miller

February 11, 2026

5  out of  5
rating by Pamela Miller
"Thank you so much for your excellent service
My husband. Has been put in hospice care I need to make sure his life ins is in order !"
We responded:
"Thank you for giving us the opportunity to assist, Pamela. Our thoughts and prayers are with you during this time. "
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Janice Baylor

February 6, 2026

5  out of  5
rating by Janice Baylor
"Perfect"
We responded:
"Thank you, Janice!"
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William Kidd

February 5, 2026

5  out of  5
rating by William Kidd
"Very knowledgeable and very helpful, friendly service every time would recommend to anyone"
We responded:
"William, we appreciate your 5 star review. We thank you for being a valued member of our State Farm agency family for many years. Here's to many more..."
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Jolene Walter

January 30, 2026

5  out of  5
rating by Jolene Walter
"Hand down the best insurance office I have ever dealt with. I have been with State Farm for over 20 years transferring to Matt Brandt’s office whe I moved to this area 16 yrs ago. The entire staff is amazing, knowledgeable and helpful. Matt and his family are wonderful and do so much for the community."
We responded:
"Thank you very much Jolene. That really means a lot to our entire team. We appreciate having you as a member of our agency family. "
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Jenae Decatur

January 28, 2026

5  out of  5
rating by Jenae Decatur
"Ashley was a wonderful help starting a new auto policy!"
We responded:
"Thank you for your 5 star review Jenae. We appreciate your business and look forward to assisting with your insurance and financial services needs for years to come. "